Property policies
Check-in
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
Check-in Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). For any questions, please contact the property using the information on the booking confirmation. The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Important information
You need to know
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Fees and extras
Optional fees
- Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
- Airport shuttle fee: CAD 199 per vehicle (roundtrip)
- Valet parking fee: CAD 68 per night (in/out privileges)
- Pet fee: CAD 125 per accommodation (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General description
Shangri-La Toronto in Toronto offers a refined urban retreat in the heart of the city. Located just steps from Queen Street West and within walking distance of CF Toronto Eaton Centre, Rogers Centre, and Ripley's Aquarium of Canada, this luxury hotel combines modern elegance with Asian-inspired design. The hotel features spacious accommodations, some offering floor-to-ceiling windows with city views. Guests can enjoy a range of amenities, including a wellness spa, state-of-the-art fitness center, sauna, and steam room. On-site dining includes an upscale restaurant and bar, providing a sophisticated culinary experience. The hotel also offers valet parking and concierge services for added convenience. Nearby, guests can explore cultural landmarks such as the Royal Alexandra Theatre and TIFF Bell Lightbox, all within a short distance. For those seeking a blend of comfort and style, this centrally located hotel provides an exceptional stay.
Location
With a stay at Shangri-La Toronto, you'll be centrally located in Toronto, steps from Queen Street West and 8 minutes by foot from Metro Toronto Convention Centre. This luxury hotel is 0.5 mi (0.8 km) from CF Toronto Eaton Centre and 0.6 mi (1 km) from Rogers Centre.
Dining
Grab a bite at Bosk, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 202 guestrooms featuring iPads and minibars. 48-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, as well as phones with free local calls.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business, and other amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).