Property policies
Check-in
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Please note: To comply with local law, no alcohol will be served in this property on the first day of every month.
Check-in Special Instructions
Guests must transfer to the property via boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a negative PCR COVID-19 test result. Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in. For any questions, please contact the property using the information on the booking confirmation. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Important information
You need to know
- Pool access available from 8 AM to 8 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide a negative PCR COVID-19 test result.
- Guest providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in.
Fees and extras
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Christmas Eve (December 24) Gala Dinner per adult: INR 5899
- Christmas Eve (December 24) Gala Dinner per child: INR 3539 (from 6 to 12 years old)
- New Year's Eve (December 31) Gala Dinner per adult: INR 5899
- New Year's Eve (December 31) Gala Dinner per child: INR 3539 (from 6 to 12 years old)
We have included all charges provided to us by the property.
Optional fees
- Late check-out is available for a fee (subject to availability)
- An in-room safe is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General description
In Alappuzha
Location
With a stay at Sterling Lake Palace Alleppey in Ambalapuzha, you'll be within a 5-minute drive of Mullakkal Rajarajeswari Temple and Ponnumthuruthu Island. This family-friendly hotel is 2.1 mi (3.4 km) from Chettikulangara Bhagavathy Temple and 2.1 mi (3.4 km) from Padanilam Parabrahma Temple.
Dining
Enjoy a meal at SEA FOOD RESTAURANT or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Rooms
Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and complimentary toiletries.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a steam room. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Business, and other amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free valet parking is available onsite.