Property policies
Check-in
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property only accepts reservations from guests aged 60 and older.
Check-in Special Instructions
This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Important information
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Fees and extras
Optional fees
- Fee for full breakfast: approximately MXN 150.00 per person
- Airport shuttle fee: MXN 600
- Self parking fee: MXN 95.00 per day
- Pet fee: MXN 100 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: MXN 500.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General description
In Acapulco (Balcones Al Mar)
Location
With a stay at Donde Mira El Sol Tu Casa Spa Resort en Acapulco in Acapulco (Balcones Al Mar), you'll be within a 10-minute drive of Mercado Centro and Zocalo. This beach hotel is 3.7 mi (6 km) from Our Lady of Solitude Cathedral and 3.9 mi (6.3 km) from Plaza Álvarez.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 9 AM to 11:30 AM for a fee.
Rooms
Make yourself at home in one of the 20 air-conditioned rooms featuring microwaves and minibars. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and separate sitting areas.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon. The shuttle (surcharge) will take you to the nearby beach or shopping center.
Business, and other amenities
Featured amenities include complimentary wired internet access, a business center, and express check-in. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a cruise ship terminal shuttle.