Booking Policy

• The total price displayed includes all applicable taxes and excludes all applicable airport tax or other charges payable at the airport.
• You are required to pay the entire amount prior to the confirmation of your booking.
• In most cases, there will be no refund for 'no-shows' or any partially unused flights.
• Meals, frequent flyer miles and special service requests are on a request basis only and are subject to airline(s) confirmation.
• For any information regarding your Frequent Flyer miles, please contact the airline directly.
• Kindly ensure that prior to travelling, your passport has a validity of minimum 6 months from the date of travel for one-way flights and from the date of return for return trips. Please also make sure that you have the relevant visa and immigration clearance to travel to your destination.
• To avail infant fares, an infant must be under 24 months old throughout the entire itinerary you are booking. This includes both one-way and return trips. If the infant is 24 months old or above on the return trip, you'll need to make a separate booking using a child fare.
• Infants must be accompanied by an adult of at least 18 years of age.
• Almosafer is not responsible for any schedule change by the airline after issuance of the ticket, but will keep you informed of any changes. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
• Almosafer reserves the right to charge transaction fees for availing any Almosafer service.
• Almosafer further reserves the right to alter any and all fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing any Almosafer service.
• Customers must comply with all the airline’s rules and restrictions on the carriage of pregnant women. Please contact the airline to confirm the airline’s policy. Almosafer will not be able to process any refund should the airline refuse carriage.

• Passengers need to check in at least 3 hours prior to international flight departures, otherwise, they will be considered a no-show.
• As per the airline rules, the standard check-in time begins 3 hours prior to departure.
• Infants must have valid proof-of-age documents showing that the infant is under two years old.
• It is your responsibility to carry the appropriate travel documents which include: a valid passport; visa for your destination; valid transit visa in case you are transiting through a destination that requires you to have a transit visa; and any immigration clearance required by your country.
• Almosafer will not be held responsible in case you are denied boarding.

• Almosafer can assist you with amendments to most bookings but in some cases, you'll need to contact the airline directly.
• Every booking made on Almosafer is subject to amendment charges levied by the airline, which may vary by flight and booking class.
• If you amend your booking, you will be charged the difference in fare (if any), applicable when the amendment is made. However, if the new fare is lower than the original fare, the difference in the amount will not be refunded. The rebooking charges as applicable will be collected.
• In addition to the airline's amendment charges, Almosafer charges a processing fee of SAR 30 per passenger for up to 4 passengers for amendments. A maximum SAR 120 will be charged for bookings with 5 or more passengers.
• We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare (if any), applicable when the amendment is made, aside from any amendment fees charged by the airline (if applicable).
• Depending on the airline's policy, some booked fares may not be amended.

• Every booking made on Almosafer is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
• Some booked fares may be non-refundable as per the specific airline's policy.
• In addition to the airline's cancellation charges, Almosafer charges a processing fee of SAR 30 per passenger for up to 4 passengers for cancellations. A maximum SAR 120 will be charged for bookings with 5 or more passengers.
• Only cancellation requests made through our customer support email, call centre or WhatsApp number shall be entertained. Almosafer shall not be liable for any cancellation requests made through any other medium including (but not limited to) letter mail, social media, etc.
• Online and mobile cancellations: We currently do not fully support online and mobile cancellations.
• Offline cancellations: We currently only accept cancellation requests through our customer support email, call centre or WhatsApp number.
• If your cancellation request is made less than 48 hours prior to departure, then you'll need to contact our customer support team here .
• If you have already checked in with the airline, whether at the airport or via online or phone check-in (also known as a 'Web/Tele Check-in'), please get in touch with the airline for cancellation. Almosafer will not be able to process the refund and cannot take any responsibility for cancellations made directly between the passenger and the airline.
• For any cancellation made by you, for which a refund is already processed and if it is found that you have in fact used or made changes to the ticket on the same PNR (Passenger Name Record) directly with the airline, Almosafer reserves the right to debit your original mode of payment against the amount which has been refunded to you.
• The service fee charged at the time of booking is non-refundable, so will not be refunded upon booking cancellation.

• It is mandatory to contact Almosafer for all refunds, as the airline will not be able to refund tickets booked through Almosafer.
• Processing times for cancellation and refund requests vary.
• Refund for partially utilised tickets (for e.g.: only one sector flown & other sector cancelled) may take 25 to 30 working days depending on the airline.
• Almosafer shall refund your booking amount after deducting cancellation charges only after the respective airline or service provider processes your eligible refund.

Citizens of India, Bangladesh, Nepal, Pakistan and Sri Lanka would need an OK to Board status on their PNR and booking to visit any GCC countries. This is applicable for all paper visas and not for the ones stamped on your passport.

Travel on Hajj or Umrah flights (or 4-digit flights) to and from Jeddah and Madinah is permitted only for GCC nationals (excluding Saudi nationals) or for passengers holding a valid UMRAH or HAJJ visa. These flights are designated for Hajj and Umrah pilgrims flying into Saudi, therefore passengers without a Hajj or Umrah visa will not be permitted to board these flights (including Saudi nationals who will have other domestic flight options instead). It is the passenger’s responsibility to travel with all required documents.

Please note that in case boarding is denied by the airline, Almosafer will not be able to process any refunds.

In order to receive a Hajj visa you need a valid return ticket. Pilgrims can enter Saudi Arabia from Jeddah or Madinah airports only. You can exit Saudi Arabia from Jeddah or Madinah airports only.

Muslims who are not on a pilgrim Hajj or Umrah visa cannot enter Jeddah or Madinah during the Hajj period, but can enter Riyadh or Dammam. Non‐Muslims cannot enter the Kingdom of Saudi Arabia during the 9-10 day Hajj period.

Passengers who book a series of one-way tickets (e.g. separate ticketing), need to check if the Minimum Connection Time (MCT) is enough between flights. Almosafer might provide different airlines as a cost-effective option but Almosafer would not be responsible if any one of the airlines rescheduled the itinerary that would result in a shorter connection time, thereby risking a missed flight. To avoid any issues be sure to either book a return flight (and the airline will manage the MCT for you) or that you have adequate time during your connection or layover to catch your next flight.